At Bunaaz, we take pride in offering high-quality, original designs crafted exclusively for our customers. Due to the custom and made-to-order nature of our products (including unstitched fabrics and stitched ready-to-wear dresses), we do not offer any refunds, returns, or exchanges under any circumstances.
Key Points
- All sales are final.
- No refunds for change of mind, incorrect size selection, color preferences, or any other personal reasons.
- No refunds or returns for unstitched or stitched items once the order is confirmed and processed.
- We do not accept returns of used, worn, altered, or damaged items (beyond normal inspection).
Exceptions (Only in Specific Cases)
- If the product received is materially different from what was ordered (e.g., wrong item shipped due to our error), contact us within 48 hours of delivery with clear photos and order details. We may, at our sole discretion, offer a replacement (subject to stock availability) — but no cash refund will be issued.
- This policy aligns with standard practices for custom and fashion e-commerce in Pakistan.
We recommend carefully reviewing product descriptions, size charts, stitching options (unstitched or stitched S/M/L), and images before placing your order.
Contact for Issues For any order concerns: Email contact@bunaaz.com or WhatsApp/call +92 316 2222 417 within 48 hours of delivery.
By placing an order with Bunaaz, you agree to this no-refund policy.