Return & Refund Policy

Effective Date: 11 July 2026 | Last Updated: 11 July 2026

This Privacy Policy explains how U-Square (National Tax Number: 1498771), operating the online store Bunaaz at https://bunaaz.com ("Bunaaz", "we", "us", or "our"), collects, uses, stores, shares, and protects your personal information when you visit our website, place an order, or otherwise interact with us. By using our website or purchasing from us, you agree to the practices described in this policy.

1. Legal Framework

We operate in Pakistan and process personal data in line with applicable Pakistani law, including the Prevention of Electronic Crimes Act, 2016 (PECA) and its 2025 amendments, the Electronic Transactions Ordinance, 2002, and the right to privacy recognised under Article 14 of the Constitution of Pakistan. Pakistan has not yet enacted a comprehensive personal data protection statute (the Personal Data Protection Bill remains in draft). In the absence of such a statute, we voluntarily align our practices with recognised international data-protection best practices to keep your information safe.

2. Information We Collect

We collect the following categories of information:

Information you provide directly: name, delivery and billing address, phone number, WhatsApp number, email address, and order details when you place an order, create an account, or contact us.
Payment information: for bank-transfer orders, we receive your transaction reference; for Cash on Delivery (COD), we collect delivery details. We do not store full card or banking credentials on our servers.
Automatically collected information: IP address, browser type, device information, pages viewed, and browsing behaviour, collected through cookies and similar technologies via our platform (Shopify) and analytics tools.
Communications: messages, feedback, and correspondence you send us by email, phone, WhatsApp, or social media.

3. How We Use Your Information

To process, confirm, package, and deliver your orders.
To arrange shipping and coordinate delivery with our courier partner.
To communicate with you about your order, respond to enquiries, and provide customer support.
To process refunds and exchanges.
To send you marketing messages, offers, and updates — only where you have consented, and you may opt out at any time.
To detect, prevent, and address fraud, abuse, or security issues.
To improve our website, products, and customer experience through analytics.
To comply with legal obligations and lawful requests from authorities.

4. Cookies, Analytics & Advertising Technologies

Our website uses cookies and similar technologies to operate the store, remember your cart, understand how visitors use the site, and measure and improve our advertising. These include:

Essential cookies required for the website and checkout (provided by Shopify) to function.
Analytics cookies, such as Google Analytics, to understand site traffic and performance.
Advertising and measurement tools, such as the Meta (Facebook) Pixel and Google Ads tags, which help us show relevant advertisements on Meta and Google platforms and measure their effectiveness.

These third parties may collect information about your activity on our site and across other websites in accordance with their own privacy policies. You can control or disable cookies through your browser settings; note that disabling essential cookies may affect site functionality. For more information, see the Google Privacy Policy and the Meta Privacy Policy.

5. How We Share Your Information

We do not sell your personal information. We share it only as necessary with:

Recipient	Purpose
Shopify (our e-commerce platform)	Hosting our store, processing orders and payments
PostEx (courier partner)	Delivering your order and, where applicable, collecting COD payment
Payment / banking channels	Processing bank transfers and refunds
Meta & Google	Advertising, retargeting, and campaign measurement
Government / legal authorities	Where required by law or to protect our legal rights

We require our partners to handle your data responsibly and only for the purposes stated above.

6. International Data Transfers

Some of our service providers (for example, Shopify, Google, and Meta) store and process data on servers located outside Pakistan. Where your data is transferred internationally, we take reasonable steps to ensure it remains protected in line with this policy.

7. Data Retention

We retain your personal information for as long as needed to fulfil your orders, provide support, meet legal and accounting obligations, and resolve disputes. When information is no longer required, we take reasonable steps to delete or anonymise it.

8. Data Security

We implement reasonable technical and organisational measures to protect your information against unauthorised access, loss, or misuse. Our checkout is secured through Shopify's encrypted infrastructure. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

9. Your Rights & Choices

Access & correction: you may request a copy of the personal data we hold about you or ask us to correct inaccuracies.
Deletion: you may request that we delete your personal data, subject to legal and record-keeping requirements.
Marketing opt-out: you may unsubscribe from marketing emails, SMS, or WhatsApp messages at any time by contacting us or using the opt-out option provided.

To exercise any of these rights, contact us using the details below.

10. Children's Privacy

Our website and products are intended for customers aged 18 and above. We do not knowingly collect personal data from children. If you believe a minor has provided us with personal information, please contact us so we can remove it.

11. Third-Party Links

Our website may contain links to third-party websites or social media pages. We are not responsible for the privacy practices of those sites and encourage you to review their policies.

12. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with a revised "Last Updated" date. Your continued use of our website after changes are posted constitutes acceptance of the updated policy.